Mattress purchases include a one-time Comfort Exchange opportunity within 120 nights of delivery, subject to the following terms:

• A minimum 30-night adjustment period is required before initiating an exchange
• One exchange per original mattress purchase
• Exchanges only. No refunds
• Replacement mattress must be of equal or greater value
• Price differences are calculated based on the original purchase price before taxes and service fees
• A 7% restocking fee applies
• A re-delivery fee applies based on selected service level

To qualify:

• Mattress must be in clean, sanitary condition
• No stains, tears, odors, structural damage, or infestation
• Law tag must remain attached and unaltered
• Mattress must show no signs of misuse or unsanitary conditions

Not eligible for Comfort Exchange:

• Adjustable bases
• Pillows, sheets, protectors, or soft goods
• Furniture
• Clearance, outlet, or final sale merchandise
• Floor models
• Special order or non-stock items
• Warranty replacements

Comfort Exchange is intended to address comfort preference only and does not apply to manufacturing defects.

Orders may be cancelled prior to delivery under the following conditions:

• Cancellations before delivery are subject to a 3.5% processing fee to cover merchant transaction costs
• Deposits on special-order items are non-refundable
• Orders cancelled after production or shipment has begun may be subject to restocking fees
• California King and other non-stock sizes may be subject to a restocking fee of up to 50%

Once delivery has been completed, orders may not be cancelled.

Mattress Home does not offer refunds once merchandise has been delivered.

In rare cases where management approves an exception, store credit may be issued at sole discretion.

Store credit:

• Is valid for 12 months from date of issue
• Is non-refundable and non-transferable
• Cannot be redeemed for cash
• Cannot be applied toward delivery, service fees, or inspection charges

Opened soft goods (pillows, sheets, mattress protectors) are not eligible for return.

The following categories are considered final sale and are not eligible for return, exchange, or refund:

• Adjustable bases
• Pillows
• Sheets once opened
• Mattress protectors once opened
• Frames and Platforms once opened
• Furniture
• Clearance, outlet, or liquidation merchandise
• Floor models
• Special order items
• Custom sizes
• Warranty replacements

Final sale items may not be cancelled once delivered.

Special order items include, but are not limited to:

• California King mattresses not regularly stocked
• Split sizes
• Custom builds or configurations
• Non-stock models
• Specialty fabrics or materials

All special orders require a 50% non-refundable deposit at the time of purchase.

California King mattresses and other non-standard sizes that are not part of our regular instock inventory are considered special-order products.

Because these items are produced or allocated specifically for your order, they cannot be cancelled once production or shipment has begun.

Cancellations after production or shipment has begun may be subject to a restocking fee of up to 50%. This reflects manufacturer production commitments, freight allocation, and the limited resale market for specialty sizes.

Lead times provided at the time of purchase are estimates only and may be affected by manufacturer production schedules, material availability, or freight conditions. Estimated timelines are not guaranteed.

Delivery services are offered in tiered service levels as outlined in our Delivery & Setup section.

Delivery and service fees are non-refundable once delivery has been attempted or completed.

If delivery cannot be completed due to access restrictions, unsafe conditions, customer absence, or failure to prepare the space, a re-delivery fee may apply.

Delivery outside standard service areas may be subject to additional fees.

All products are covered by their respective manufacturer’s warranty.

Warranty coverage:

• Applies to manufacturing defects only
• Does not cover normal wear and tear
• Requires proper foundation and structural support
• Requires center support for Queen and King sizes
• Requires slat spacing consistent with manufacturer guidelines
• Requires law tag to remain attached
• May be voided by stains, misuse, improper support, or unsanitary conditions

Mattress Home assists with mattress warranty claim coordination but does not control manufacturer approval decisions.

Warranty credit is based on the original purchase price only and does not include delivery fees, service fees, taxes, or financing charges.

Final warranty determinations are made solely by the manufacturer.