We’re excited to deliver your new purchase and make the experience smooth, professional, and stress-free.

Before Delivery

• The morning of your scheduled delivery, you’ll receive a text confirming your 2–3 hour delivery window.
• On delivery day, our team will send a final text when they’re finishing their previous stop, typically 20–30 minutes before arrival.

Our goal is clear communication and zero surprises.

Our delivery team will:

• Confirm the placement location with you
• Remove your old mattress (if removal service was selected)
• Set up and test adjustable bases (if purchased)
• Walk you through basic operation and answer questions
• Remove all packaging materials
• Leave your space clean and ready to enjoy

We treat your home with the same respect we would expect in ours.

You can monitor your delivery in real time using the Track Your Delivery link on our website.

Questions before delivery?

Call 941-922-2292 or chat with our team online.

To ensure everything goes smoothly, please review the following guidelines:

• Someone 18 or older must be present at the time of delivery.
• Arrange gate access if you live in a gated community.
• Reserve freight elevator access if required by your building.
• Clear the pathway to the delivery room.
• Remove linens and fragile items from the setup area.

Pro Tip: A quick vacuum before placement ensures your new mattress or base is set in a clean space.

To protect your home, our team, and future deliveries:

• One-to-One Removal Policy: We remove the same number of pieces that are delivered (for example, if two pieces are delivered, two pieces may be removed).
• We do not move, remove, or dispose of furniture not originally purchased from Mattress Home.
• Adjustable bases are only removed if new bases are being delivered by Mattress Home.
• Door-to-door delivery does not include setup or removal. Removal with door-to-door service is available for $25 per piece.

• Mattresses that are heavily stained, damaged, or show signs of bedbugs cannot be removed for health and safety reasons.
• If removal is declined for these reasons, please contact your local waste management provider for disposal assistance.

• If delivery is attempted and access is not available, a re-delivery fee may apply.
• Special order and direct-ship items may arrive on a different schedule.
• Delivery and service fees are non-refundable once delivery has been attempted or completed.
• Delivery areas outside our standard service zones may be subject to additional fees.

A new mattress doesn’t just change how you sleep, it changes how your body is supported. It’s completely normal for your body to need time to adjust.

Your previous mattress shaped your posture for years, even if it wasn’t supporting you properly.

When you switch to a new mattress:

• Your spine begins realigning
• Pressure points redistribute
• Muscles relax differently
• Your body learns a new support system

For some customers, this feels amazing immediately. For others, it can take time. Most adjustment periods last 2–4 weeks, but it can take up to 30 nights for your body to fully adapt.

During the first few weeks, you may notice:

• Mild muscle soreness
• Slight stiffness in the morning
• A feeling that the mattress is “different” from what you’re used to

This is normal and temporary. Your body is adjusting to healthier alignment.

• Sleep on your new mattress consistently
• Avoid switching back to your old mattress
• Use a proper foundation or adjustable base
• Give it at least 30 nights before evaluating comfort

Consistency is key.

We strongly recommend sleeping on your new mattress for a minimum of 30 nights before making any comfort decisions. This ensures your body has had adequate time to adapt and gives you the most accurate long-term feel.

Still Unsure After 30 Nights?

That’s where our 120-Day Comfort Exchange comes in.

We’re confident in the products we carry, but we also stand behind you if an adjustment is needed.

Sleep is personal. Comfort is personal. That’s why every mattress purchased at Mattress Home includes our 120-Night Comfort Exchange. We want you sleeping well, not second-guessing your decision.

• You may exchange your mattress one time within 120 nights of delivery.
• Exchanges may begin after a minimum 30-night adjustment period.
• No refunds, exchanges only.
• Your replacement mattress must be of equal or greater value. Price differences are calculated based on the original purchase price before taxes and fees.

We strongly recommend sleeping on your new mattress for at least 30 nights to allow your body to adjust before making a comfort decision.

To remain eligible:

• Mattress must be in clean, undamaged condition
• No stains, tears, odors, or structural damage
• Law tag must remain attached and unaltered
• Mattress must be free from signs of misuse or unsanitary conditions

For health and safety reasons, mattresses showing heavy staining, damage, or infestation cannot be exchanged.

• A 7% restocking fee applies to all comfort exchanges
• A re-delivery fee applies, similar to your original delivery service level

These fees help cover transportation, inspection, and handling.

Not eligible:

• Adjustable bases
• Pillows, sheets, protectors, furniture
• Clearance or final sale items
• Special order items
• Warranty replacements
• Floor models

A mattress is a long-term health investment. Our 120-Night Comfort Exchange exists to ensure proper fit, not to encourage short-term mattress rotation. This is a one-time exchange opportunity designed to help you find the right comfort level with confidence. We stand behind the products we carry and the guidance provided by our sleep specialists.

Need Help Deciding?

If you’re unsure about your comfort level:

Call us at 941-922-2292
or chat with our team online before initiating an exchange.
Often, a simple adjustment in foundation, pillow choice, or base position resolves the concern.

We believe in fair, consistent pricing. Because we align our pricing with authorized manufacturer promotions, you can shop with confidence knowing you’re receiving competitive brand-backed pricing. If the identical mattress you purchased is advertised by Mattress Home at a lower price within 30 days of delivery, we’ll credit you the difference.

Simple. Transparent. Confident.

• Applies to identical items (same brand, model, and size)
• Valid for 30 days from the date of delivery
• Item must be in stock and available at the time of request
• The lower price must be publicly advertised
• Limited to one price adjustment per purchase
• Request must be made before any exchange has been initiated

Credits are issued back to the original method of payment.

Price Assurance does not apply to:

• Clearance, outlet, floor models, open-box, or final sale merchandise
• Limited-time doorbuster pricing or flash sales not actively supported by Mattress Home
• Online-only exclusive promo codes, influencer codes, affiliate links, or membership-based pricing
• Bundled promotions, package discounts, rebates, or gift-with-purchase offers
• Financing-based incentives, deferred-interest promotions, or lender-funded discounts
• Delivery, setup, removal, or other service fees
• Pricing errors, misprints, or typographical mistakes
• Products sold through third-party marketplaces, warehouse clubs, liquidation outlets, auction platforms, or unauthorized resellers
• Pricing from retailers not recognized as authorized dealers of the manufacturer
• Special order, custom merchandise, and non-stock sizes are subject to separate policies outlined in our Special Orders section.

Our pricing is designed to reflect long-term value, not short-term promotional swings. Our 120-Night Comfort Exchange protects your comfort. Our 30-Day Price Assurance protects your timing. Both exist to give you confidence in your purchase.

If you have questions about pricing or promotions, call 941-922-2292 or chat with our team online.

We’re here to help.

At Mattress Home, your purchase doesn’t end at delivery. If a warranty issue arises, we don’t send you in circles, we guide you through the process and advocate on your behalf. Because we work closely with our manufacturing partners, we’re able to help ensure claims are reviewed quickly and correctly when proper documentation is provided.

If your mattress qualifies under the manufacturer’s warranty:

• We guide you in gathering the required photos and documentation
• You submit your claim through the warranty form on our website so we can provide the manufacturer with a complete and organized claim package
• We submit or coordinate the claim according to manufacturer guidelines
• We communicate directly with the vendor throughout the review process
• We keep you updated every step of the way

Please note: Manufacturer review times typically range from 1–3 weeks. Approval timelines are determined by the manufacturer and are outside of Mattress Home’s control.

To ensure timely processing, all required photos and documentation must be submitted through our warranty form. We are unable to submit partial or incomplete claim packages to the manufacturer. It is the customer’s responsibility to provide all required images and information before a claim can be processed.

• You receive full credit based on the original purchase price (per manufacturer terms). Credit does not include delivery fees, service fees, taxes, or financing charges.
• You may select any current mattress from our showroom
• If the new model carries a higher price due to updated materials or market changes, the difference is payable
• A standard delivery fee applies for replacement

We make the process simple and transparent.

Mattress pricing changes over time due to material, freight, and manufacturing costs. Warranty credit is based on the original purchase price.

If the current replacement model is priced higher than your original purchase, the price difference will be due at the time of exchange.

If you select a mattress priced lower than your original purchase, the warranty exchange will be processed as an even swap. Any remaining balance will not be refunded, credited, or applied toward delivery fees, service charges, or other merchandise.

This policy reflects manufacturer guidelines and protects fairness across all customers.

Mattress Home assists directly with mattress warranty claims. For the following categories, claims are typically handled directly by the manufacturer:

• Adjustable bases
• Pillows
• Sheets
• Mattress protectors
• Accessories

For your convenience, we provide manufacturer contact information on this page.

To keep your warranty valid:

• A proper foundation or adjustable base must be used
• Mattress must remain free of stains or abuse
• Law tag must remain attached
• A waterproof mattress protector is strongly recommended

Failure to meet manufacturer requirements may void coverage.

We can’t override manufacturer policies.

But we will:

• Help you prepare your claim correctly
• Advocate for proper review
• Communicate clearly
• Keep the process moving

That’s the Mattress Home difference.

Manufacturer and phone number

• Tempur-Pedic®(800) 821-6621
• Malouf(800) 517-7179
• Ergomotion(888) 550-3746
• iEnjoy Home(727) 216-6754
• Hollywood Bed Frame(323) 887-9500
• Cariloha(800) 884-5815
• Symphony Sleep(314) 499-8869

Certain products require special production or manufacturer allocation.

This includes:

• California King mattresses not regularly stocked
• Split sizes
• Custom sizes
• Special fabrics or builds
• Non-stock bedding or accessories

All special orders require a 50% non-refundable deposit at the time of purchase.

Because these items are produced or allocated specifically for your order, they cannot be cancelled once production or shipment has begun.

Lead times vary by manufacturer and product type. Estimated timeframes are provided at the time of purchase and are subject to manufacturer scheduling and freight conditions. Estimated lead times are not guaranteed and may be affected by production schedules, material availability, or freight delays.

California King mattresses and other non-standard sizes that are not part of our regular instock inventory are considered special-order products. Because these items are produced or allocated specifically for your order, cancellations after production or shipment has begun may be subject to a restocking fee of up to 50%. This policy reflects manufacturer production commitments, freight allocation, and the limited resale market for specialty sizes.

Pillows, sheets, mattress protectors, and similar soft goods are final sale and not eligible for return once opened.

Special orders cannot be cancelled or returned unless determined to be defective in accordance with manufacturer guidelines.

The manufacturer law tag must remain attached to your mattress at all times.

Removal of the law tag automatically voids the manufacturer’s warranty.

If the law tag is missing, altered, or illegible, the manufacturer may deny your claim regardless of defect.

We recommend checking that your law tag remains securely attached before submitting a warranty claim.

All mattress manufacturers require that the mattress remain free of stains, moisture damage, and unsanitary conditions.

Even a small stain may void your warranty and your 120-Night Comfort Exchange.

A waterproof mattress protector helps prevent:

• Stains from spills or perspiration
• Moisture damage
• Body oil absorption
• Unsanitary conditions

Protectors preserve your investment and ensure your warranty remains valid.

Your mattress must be supported by a proper foundation that meets the manufacturer’s guidelines.

Using an older, non-matching, sagging, or structurally compromised foundation may:

• Void your warranty
• Affect comfort and performance
• Cause premature sagging

If you are unsure whether your current foundation meets manufacturer requirements, we recommend replacing it or consulting with one of our sleep specialists.

Certain platform beds may not require a box spring. In these cases, a bunkie board or low-profile foundation may be recommended.

To maintain warranty coverage, your mattress must be properly supported.

• Slatted foundations must meet manufacturer spacing requirements.
• Slats must typically be no more than 3–4 inches apart unless otherwise specified by the manufacturer.
• Queen and King mattresses must be supported by a frame with a center support bar that reaches the floor.
• Frames without center support legs for Queen and King sizes may void the warranty immediately.
• Foundations must be level, structurally sound, and free of sagging or broken components.

Improper support is one of the most common causes of premature sagging and warranty denial.

Normal body impressions are expected as materials break in and conform to your body. A visible impression does not automatically qualify as a defect.

Manufacturer warranties typically require a measurable body impression (without weight on the mattress) that exceeds the manufacturer’s minimum threshold — often 1” to 1.5” depending on brand.

Impressions below the manufacturer’s stated threshold are considered normal wear and are not covered under warranty.

Clear photos are required to process a warranty claim. Mattress must be fully accessible and stripped of bedding prior to inspection or photo submission. When properly submitted through our warranty claim form, photos may serve as the official inspection.

Required images typically include:

• Full mattress surface
• Close-up of any claimed defect
• Law tag clearly visible
• Foundation or support system
• Frame support (including center support for Queen/King)

If the mattress cannot be lifted or proper photos cannot be provided, Mattress Home may offer an in-home inspection service for a standard service fee.

This service allows our team to document the required information for manufacturer review. This fee is non-refundable and does not guarantee warranty approval.

Submitting incomplete or unclear documentation may delay claim processing.

We’re here for you.

Whether you need clarification on delivery, comfort adjustment, pricing, or warranty support, our team is ready to help.

Sleep is important. Your peace of mind matters.

Call us at 941-922-2292
or chat with our team online for personalized assistance.

At Mattress Home, our relationship doesn’t end at checkout, it continues long after your mattress is delivered.